To collect the overdue and over limit amounts from assigned customers segments who failed to meet due dates to minimize delinquency and control flow through into higher buckets by doing outgoing calls to those customers.
End point Security Engineer is responsible to deploy, operate and maintain the appropriate Endpoint/Mobility security solutions and tools within the overall bank’s approved security architecture framework and implementing the necessary controls that protect the bank’s information systems (computers, servers, network and Endpoint/Mobility) against internal and external threats.
To coordinate with stakeholders and provide customer support with the Online Channels operations team e.g. smooth daily operation and through focusing on process efficiency and customer service experience by driving process simplification and enhancement.
Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.
To create customer profile accurately on the CBE link for both retail individuals and corporates in alignment with the set guidlines and framework.
To promote the growth of CIB market, share through selling a value-adding financial products and services to achieve the set objectives and applying superior quality service to maintain and enhance CIB image. In addition to build and maintain relationship with existing & potential customers and handle all their requests/instructions effectively to provide competitive customer service.
To search for new business opportunities in local market to deliver sales, through making outbound calls ( visits when needed) to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets
To search for new business opportunities in local market to deliver sales, through making outbound calls/ visits to describe bank’s products, explain the benefits of these products, in relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets
To constantly attract and enrol new E-Wallets in line with the Digital Sales & Distribution strategy and objectives, using different sales approaches to increase the growth ratio of the wallets portfolio and market share.
To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.