Perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.

Area : Branches
Department : Branches & Distribution Channels
Location : Cairo , 10 th of Ramadan , Giza , Tanta , Dokki , Mobtadyan , Mohandessin , Smart Village, 6th of October , Merryland, Heliopolis , El-Mobtadian - Downtown , 5th Settlement , Zagazig , NASR CITY REGION
Experience : Maximum 2 Years

Customer Relation Representative is responsible for managing the branch lobby, directing customers and committing to the service standards set for the bank. CRR is also responsible for referring products to customers and direct them for usage of alternate channels either electronic or responsible area.

Area : Branches
Department : Branches & Distribution Channels
Location : Smart Village, 6th of October , Giza , 5th Settlement , Dokki
Experience : Maximum 2 Years

To resolve CIB employees’ HR inquiries through HR hotline in line with the approved policies, while ensuring positive employee experience through applying quality control measures.

Area : CEO Area
Department : Human Resources
Location : Giza
Experience : From 1 To 2 Years

To drive the Business Banking sales process through developing relationships with existing and NTB borrowing credit clients to maximize market penetration and achieve the annual budgeted plan, while abiding  & complying  with ; the credit policy, the Bank Policy & CBE regulations, within defined TAT in order to ensure high portfolio quality.

Area : Consumer Banking
Department : Business Banking
Location : Merryland, Heliopolis
Experience : Minimum 4 Years

To search for new business opportunities in local market to deliver sales, through making outbound calls/ visits to describe bank’s products, explain the benefits of these products, in  relevance to customer’s needs, and to answer customer’s questions to increase revenues and meet set targets

Area : Consumer Banking
Department : Sales Channels
Location : Mobtadyan

To professionally handle inbound/outbound calls in terms of (inquiries, complaints, request)  in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers.

Area : COO
Department : Contact Center
Location : Smart Village, 6th of October

To constantly attract and enrol new E-Wallets in line with the Digital Sales & Distribution strategy and objectives, using different sales approaches to increase the growth ratio of the wallets portfolio and market share.

Area : COO
Department : Financial Inclusion & Mobile Products
Location : Giza
Experience : Maximum 3 Years

Identify process improvement opportunities by utilizing a proven, collaborative, and data-driven approach that confronts business issues and drive improvement through the implementation of process changes.

Area : COO
Location : Smart Village, 6th of October
Experience : From 4 To 6 Years

Assist the team in implementing the daily transactions of the corporate clients and coordinating with the various departments of the bank to ensure top quality service and efficient TAT .

Area : Corporate Credit & Investment
Department : Corporate Banking Department
Location : Giza
Experience : Maximum 2 Years

To develop strong knowledge on the corporate industries and being continuously aware of recent market developments and all products and services offered by CIB. Provide the necessary support to the GCR team in offering a premium service quality to the clients in the assigned portfolio, manage and support the client’s daily requests. 

Area : Institutional Banking
Department : Global Customer Relations
Location : Giza
Experience : From 3 To 10 Years